Processing Time

We strive to process and ship all orders within 48 business hours of receiving payment. Please note that business hours are from Monday to Friday, excluding public holidays.

Shipping Methods and Delivery Time

We offer several shipping methods to ensure that your order arrives on time and in good condition:

• Standard Shipping: Estimated delivery time is 3-7 business days within Indonesia.
• Express Shipping: Estimated delivery time is 1-3 business days within Indonesia.

Please note that delivery times are estimates and may vary depending on your location and other factors outside of our control. We cannot be held responsible for any delays caused by shipping carriers or customs.

Shipping Rates

Shipping rates will be calculated based on the weight and destination of your order. The exact shipping rate will be displayed during the checkout process.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number so that you can track your package's progress. You will receive an email with the tracking number and a link to the shipping carrier's website.

International Shipping

At this time, we only ship within Indonesia. We apologize for any inconvenience.

Shipping Address

Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for any delays or delivery failures caused by an incorrect or incomplete address.

If you have any questions or concerns about our shipping policy, please contact us at support@glowmates.co.